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Announcing the Brand New Kloudless Unified Chat API

Here at Kloudless, we are proud to bring cloud connectivity to enterprise software. We offer unrivaled ease-of-implementation and handle all of the future maintenance and updates for every major offering within specific categories of cloud services; namely cloud storage, calendar CRM, email, construction, ITSM, and messaging.

However, we’ve been hard at work on bringing a brand new line of categorical connectivity to our customers, and today we are happy to announce the newest in our offering of Unified APIs: Chat.

The brand new Kloudless Unified Chat API is now available and ready to handle all of your enterprise software’s needs when it comes to chat integration.

Chat Drives Business

There are three main chat providers that modern businesses utilize for their electronic correspondence needs: Slack, Microsoft Teams, and Facebook Workplace. There are countless industries within SaaS applications that rely on chat integration, with remote learning solutions being one of the largest verticals. Especially now, in these unprecedented times of working and learning remotely due to the COVID-19 pandemic, integrated chat functionality is driving business and allowing many of us to remain productive while working from the confines of our own home offices.

Building chat integrations is no easy task, however, and applications that need to support different chat providers for their users may find themselves facing months of development time and hundreds of thousands of dollars of engineering expenses. 

Kloudless Can Streamline Your Application’s Chat Functionality

The Kloudless Unified Chat API offers support for Slack, MS Teams, and Facebook Workplace in both a cloud and an on-premise solution. Developers can easily integrate with these chat providers within a single Unified API instead of building each connection separately. This not only removes the need for software engineers to learn the unique documentation of each individual service but entirely removes all future maintenance and updates of these connections.

The Unified Chat API provides a single set of API endpoints and data models to send messages as a user and retrieve all chat history from any supported service. Featuring full message syncing, the Unified Chat API provides a robust set of use cases such as:

  • Sending new messages and replying to threads
  • Searching and retrieving all existing messages and attachments
  • Full access to org-wide channels via admin accounts

Even more, the Unified Chat API is fully supported by the Kloudless Activity Monitoring API with reliable Webhooks and event bus support across all connectors, ensuring that your application tracks changes in your users’ accounts even if the upstream service doesn’t support webhooks or activity endpoints. This means your application can easily react to new messages quickly with the following functionality:

  • Real-time notifications for new messages received
  • Receive webhooks or event bus messages
  • Track org-wide activity via admin accounts

Whether your software is focused on remote learning or remote working, or you simply need to provide in-app chat functionality, chat integrations can help streamline your workflow and increase productivity. We’d love to help your software succeed with our Unified Chat API.

To learn more about the Unified Chat API, please head over to our Chat API product page to find out all of the built-in features and functionality, or send us an email to hello@kloudless.com.

Published By

David Hallinan

David Hallinan is an Integration Strategist and Head of Content at Kloudless. He enjoys painting, JavaScript, vintage synths, drum machines and forcing his sports allegiances on his children.

View all posts by David Hallinan